623 Increasing Trust & Profits Through Client Experience with Katrina Scarlett

In this episode, I am talking with a dear friend and a long-time member of The Big Talk team, Katrina Scarlett.

Katrina is the founder and driving force behind Scarlett & Co., a company that specializes in enhancing the client experience so authors and coaches can improve client retention and satisfaction while creating lasting legacies of raving, loyal fans. 

Drawing on her extensive background in luxury hospitality and many years of providing tech & integration support for influential entrepreneurs, Katrina possesses a unique perspective on digital business that places clients at the heart of the equation.

Passionate about infusing online businesses with a human touch, Katrina’s mission centers on elevating the importance of the client’s journey in an increasingly automated and impersonal digital landscape.

In this episode, we’ll explore:

• The importance of mentorship for professional growth
• How a client-centric focus in your business builds trust and improves retention
• Leveraging technology to enhance personalization and communication
• Why prioritizing client experience can reduce refunds and increase profitability